Contact us

contact@aursocho.com

For queries and further detail, We are here to help, 24x7

Customer support No. +91 8234-004455

Our extensions are given below.

  • Press  1 Products & Offers.
  • Press  2 Support.
  • Press  3 Refunds & Cancellations.
  • Press  4 Online Payment Issue.

Please tell us about your problem

Look up by issue type

  • Payment settings

    Q. How can I make the payment ?

    We accept the following modes of payment:

    • Debit / Credit Cards/Netbanking of all major banks
    • Cash On Delivery (COD)

    Q. Is it safe to online transaction ?

    Absolutely. CC Avenue is our payment gateway partner and the same system is used by most Indian e-commerce portals. All the transactions are executed securely and no critical information regarding your payment is ever accessible by any employee or third party.

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  • Shopping

    Q. What is aursocho's Shipping Policy ?

    We strive to deliver products purchased from aursocho in excellent condition and in the fastest time possible. If this is your first order with aursocho, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99 will be applicable to all orders under Rs. 999.

    • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.
    • If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on aursocho's Returns Policy.

    *Order value is calculated after applying discounts / Vat or any other applicable charges.

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  • Order Tracking

    Q. I have placed my order. What next?

    Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your aursocho Account's MY ORDERS section.

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  • Cancellations / Refunds

    Q. How do I place a cancellation request on aursocho.com ?

    If you wish to cancel your order, please follow these steps:

    • Create a cancellation request online.
    • Click on the Cancel link against your order in the MY ORDERS section in My Account.
    • Choose cancellation option and fill in the required details.
    • Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

    * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund amount as per our Return Policy.

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  • Others

    Save time by posting your request online and we'll connect you to a aursocho care executive. You can also reach out to us on contact@aursocho.com

    If there is any other query then please fill the form and submit it.